Last Updated: August 12, 2025
Effective Date: August 12, 2025
This Refund Policy (the "Policy") governs the terms and conditions for refunding money for paid services of the WorldMates.club social network, provided by an individual entrepreneur registered in accordance with Ukrainian law with registration location in Dnipro, Ukraine (hereinafter "Operator," "We").
This Policy has been developed in accordance with:
Contact Information:
This Policy applies to all paid WorldMates.club services:
One-time Payments:
Subscriptions:
According to the Law of Ukraine "On Consumer Rights Protection," consumers have the right to:
For Poor Quality Services:
For Distance Purchases:
Additional rights apply for EU users:
Right of Withdrawal:
Information Rights:
California residents have additional rights:
Refund Conditions:
Exceptions:
Grace Period (first 30 days):
After Grace Period:
Refund Possible:
Refund Impossible:
Refund Conditions:
Limitations:
Refund Before Launch:
Refund After Launch:
Quality Guarantees:
Refund Procedure:
According to applicable legislation, refunds are NOT provided for:
Digital Content:
Used Services:
General Time Frames:
Special Cases:
User Violations:
Objective Reasons:
Online Form (Recommended):
Email:
Phone Support:
Mandatory Information:
Additional Documents (if necessary):
1. Initial Verification (1-2 business days):
2. Application Analysis (2-5 business days):
3. Decision Making (1-2 business days):
Standard Applications:
Priority Applications:
Return to Original Payment Method (Priority):
Alternative Methods:
Currency Refund Principles:
Automatic Refund for:
Procedure:
Compensation for:
Compensation Types:
Security Measures:
Upon Fraud Detection:
Unauthorized Charge Procedure:
Required Documents:
Dispute Escalation:
Independent Mediation:
Ukraine:
European Union:
USA (California):
Automatic Cancellation Reasons:
Automatic Cancellation Procedure:
Proportional Refund:
Deductions and Fees:
Additional Rights:
Processing Features:
California (CCPA):
Federal Requirements:
Currency Regulation:
Tax Aspects:
Performance Monitoring:
Target Indicators:
Feedback Collection:
Process Improvement:
Service Quality Guarantees:
Refund Obligations:
Compensation Limitations:
Force Majeure Circumstances:
Change Notifications:
Transitional Provisions:
Jurisdiction:
Dispute Resolution:
Main Contacts:
Working Hours:
For Complex Cases:
For Complaints and Suggestions:
For Official Correspondence: WorldMates.club
[Entrepreneur's Full Name]
[Full Postal Address]
Dnipro, [Postal Code], Ukraine
For Courier Document Delivery: [Office Address for Courier Services]
Reception Hours: Mon-Fri, 10:00-17:00
REFUND APPLICATION
Date: ___________
Account Email: ___________
Transaction Number: ___________
Payment Date: ___________
Payment Amount: ___________
Service: ___________
Refund Reason:
□ Service didn't suit
□ Technical error
□ Double charge
□ Poor quality service
□ Unauthorized payment
□ Other: ___________
Detailed Description:
_________________________________
_________________________________
_________________________________
Attached Documents:
□ Error screenshot
□ Bank statement
□ Other documents: ___________
Refund Method:
□ To original card
□ Bank transfer
□ Internal balance
Refund Details:
_________________________________
_________________________________
Date: ___________
Signature: ___________
Ukraine:
EU Countries:
USA:
Other Countries:
A: Standard applications are processed within 3-5 business days. Complex cases may take up to 14 days. Technical errors are resolved within 24-48 hours.
A: Yes, if the gift hasn't been sent to the recipient and no more than 24 hours have passed since purchase.
A: If blocking occurred due to user fault (rule violations), no refund is provided. For unjustified blocking, refund is possible.
A: Cancellation is possible in account settings under "Subscriptions" or through support service. Cancellation must be made at least 24 hours before renewal date.
A: For platform fault refunds, fees are fully returned. For voluntary user refusal, fees may not be returned.
Emergency Contact Information:
📧 Email: refunds@worldmates.club
📞 Phone: [Phone Number]
💬 Online Chat: worldmates.club/support
🌐 Contact Form: worldmates.club/refund-request
Official Correspondence Address:
WorldMates.club
[Entrepreneur's Full Name]
Dnipro, Ukraine, [Full Address]
This Refund Policy has been developed considering Ukrainian and international consumer protection legislation requirements. We strive to ensure fair and transparent conditions for all our users.
Last Updated: August 12, 2025
Next Scheduled Review: February 12, 2026
Language Versions:
In case of discrepancies between language versions, the Ukrainian version takes priority.
