Business Accounts

A business account turns an ordinary profile into a customer-facing tool — no separate app or CRM needed for the basics.

Company profile

• A verified business profile — A dedicated account type with a verification badge — customers can see right away they're dealing with an official presence, not a fake.
• Links and social media — The company's site, messengers, and social profiles, right in the profile header — no digging through the bio.
• Business directory — A public directory where a company can be found by category — an extra entry point for new customers.

Talking to customers

• Business chats — A separate mode for talking to customers, kept apart from personal conversations.
• Quick replies — Prepared templates for common questions — a one-tap reply instead of retyping the same thing.
• Auto-reply — An automatic message to customers outside business hours or while you're away — so nobody is left with no reply at all.
• Business hours — Customers see when you're available, right on the company profile.

Analytics and trust

• Business stats — Number of inquiries, response time, customer activity — metrics for gauging support quality.
• Ratings and reviews — Customers can leave ratings — a public reputation right in the profile.

Automation

Automation access via API keys — plug in your own request-handling workflows (for instance, integrating your own CRM or bot) without manual work from staff.