FAQ

Here are answers to the questions we get most often. Didn't find yours? Contact support: Settings → Help → Ask a question.

Frequently asked questions

Are my personal chats really encrypted?

Yes. Personal chats are end-to-end encrypted (E2EE): keys live only on your devices, and the server only ever sees ciphertext. More in "Security & encryption".

How many accounts can I add?

Up to 5 accounts for free and up to 10 with PRO. Switch between them in the side menu.

What is "Chat automation"?

Auto-replies in personal chats on your behalf: an AI assistant (your own Gemini, ChatGPT or Claude key, or WallyMates AI with PRO) or a connected bot. Messages are decrypted on your phone and passed to the assistant only from the chats you allow. Turn it on: Settings → Edit profile → Chat automation.

What does "Power saving" do?

When the battery is below the threshold you pick (and the phone isn't charging), the app turns off sticker, emoji and GIF animations, particle backgrounds, chat and call animations and video autoplay. You can also turn each one off separately: Settings → Power saving.

How do I get PRO and what does it include?

PRO unlocks extra accounts, larger group calls, WallyMates AI for auto-replies and more. Get it in Settings → PRO. Details in "PRO & WorldStars".

How do I back up my data?

Settings → Storage and backup. Also save an encryption key backup — without it, old encrypted messages won't open on a new phone.

How do I delete my account?

Settings → Delete account. After the request you can restore the account within 45 days; then the data is deleted for good.

How do I update the app?

Settings → App update checks for a new version. The changelog is in "Version history".

Troubleshooting

Notifications don't arrive

Allow notifications for WallyMates and turn off battery optimization for it (Android Settings → Apps → WallyMates → Battery → Unrestricted). On Xiaomi, Huawei and Samsung also enable autostart. Don't swipe the app away from Recents if your phone kills it afterwards.

A message shows as "🔒 Encrypted"

It was encrypted for keys this device doesn't have — e.g. after reinstalling or signing in on a new phone without a key backup. Restore your keys in Settings → Key backup. New messages will open normally.

A call won't connect or there's no sound

Check the microphone and camera permissions, and for a headset the "Nearby devices" (Bluetooth) permission. Try switching between Wi-Fi and mobile data — the call reconnects on its own.

Auto-replies don't work

They only work while WallyMates receives messages in the background (see "Notifications don't arrive"). Check that the chat is allowed in the automation settings, that an AI key is added for "My API key", and that "Only when I'm away" isn't holding replies while the app is open. After you reply yourself, the assistant stays silent in that chat for 10 minutes.

Animations are gone or GIFs don't move

Power saving has probably kicked in because the battery is low, or the corresponding option is off: Settings → Power saving.

The app feels slow

Turn on "Performance mode" in Settings, or use Lite mode — it keeps only chats and calls.

Still need help?

Write to us: Settings → Help → Ask a question, or "Support" in the side menu. Real people from the WallyMates team will answer.