Support & Refunds

You can reach support or request a refund right inside the app — no hunting for contact info or emailing anyone.

Where to find it

• Android — Side drawer menu → "Support" for requests, "Refunds" right below it.
• Windows — Settings → the "Support" and "Refunds" tabs.

Support requests

• Request category — General question, app bug, billing & subscription, account & sign-in, other — so the request reaches the right specialist right away.
• Request status — Open → Pending → Resolved → Closed — you can see exactly where a request stands, instead of waiting in the dark.
• Request history — Every past request stays available in a list, together with support's replies.

Refunds

A separate form for requesting a refund on a PRO subscription or a WorldStars purchase — pick a reason (standard, technical issue, other) and describe what happened. It's processed separately from regular support requests, since it requires verifying the payment.

You can also open a request without the app — through the web support form on the site. Support →